Privacy Policy
Effective Date: 1st February 2026
Business Name: The Dirty Dogs Club
Address: 19 Market Street, Tain, IV20 1RU
Email: hello@thedirtydogsclub.co.uk
Phone: 07734318242
1. Introduction
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your information when you:
• Visit our website
• Book an appointment
• Become a member
• Contact us
• Complete intake or consent forms
*
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Information We Collect
We may collect and process the following information:
Personal Information
• Full name
• Address
• Email address
• Phone number
• Account login details
• Payment information (processed securely via third-party providers)
Dog Information
• Dog’s name, breed and age
• Medical history
• Behavioural information
• Grooming notes and preferences
• Emergency contact details
Website Usage Data
• IP address
• Browser type
• Pages visited
• Cookies and analytics data
3. How We Use Your Information
We use your data to:
• Manage bookings and appointments
• Maintain grooming records
• Contact you about appointments
• Process payments
• Provide customer support
• Improve our services
• Send service updates (if you opt in)
• Comply with legal obligations
We do not sell your data.
4. Legal Basis for Processing
Under UK GDPR, we rely on:
• Contractual necessity – to provide grooming services
• Legal obligation – for record keeping and compliance
• Legitimate interest – to operate and improve our business
• Consent – where required for marketing communications
5. How We Store and Protect Your Data
Your information is stored securely via:
• Our website platform (Wix)
• Secure booking systems
• Encrypted payment providers
• Password-protected devices
We take reasonable steps to prevent unauthorised access, loss or misuse.
We retain client records only as long as necessary for business and legal purposes.
6. Sharing Your Information
We may share your data with:
• Payment processors
• Booking software providers
• IT and hosting providers
• Accountants or legal professionals (where required)
We only share data where necessary and ensure third parties comply with data protection standards.
7. Cookies
Our website may use cookies to:
• Improve site functionality
• Analyse website traffic
• Enhance user experience
You can control cookies through your browser settings.
8. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk
To exercise your rights, contact us at: [Insert Email]
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.